1. TERMS AND CONDITIONS

Confirmation:
When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order we will inform you and cancel the order.

All orders are handled and dispatched from our webshop address in Copenhagen S (Denmark).

Age restrictions:
Parental or guardian consent is required for customers under the age of 18.

2. PAYMENT AND PRICES

Credit/Debit cards:
We accept payment via VISA/DANKORT, VISA, MasterCard and American Express. When paying by card you will be asked for the card number, its period of validity and the CVC code. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Prices:
All displayed prices include Danish VAT of 25%. Prices do include delivery charges within Denmark. WANTED?NEEDED retains the right to change prices at any time. Prices can be displayed in the following currencies:
– Danish Kroner (DKK)

3. WARRANTIES AND RETURNS

Right of return:
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s). Return shipping costs will not be refunded. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.
Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with order number should be sent to:

WANTED?NEEDED Webshop
Øresundsvej 22, 1. TH
2300 Copenhagen S
Denmark
Att: RETURNS & EXCHANGES

Please remember to write RETURN AND EXCHANGES on the outside of the package to ensure a swift transit through any customs offices it may encounter.

We do not offer exchanges, instead you have to make a new order. As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items.

Warranty claims:
All WANTED?NEEDED products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact us on kmh@wantedneeded.dk. Include order number, photos of the suspected fault and a brief description of the claim.

4. SHIPPING

General:
WANTED?NEEDED sends orders with GLS to your nearest pick-up spot. All orders are handled and dispatched from our warehouse in Denmark. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch.

Delivery time:
– 3-5 working days.

Shipping rates:
– Denmark: Free shipping
– Sweden: 30 DKK
– Finland: 50 DKK
– Germany: 45 DKK
– Netherlands: 50 DKK
– Belgium: 50 DKK
– UK: 55 DKK
– Ireland: 80 DKK

5. PRIVACY POLICY

WANTED?NEEDED handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.

Customer service:
Email: kmh@wantedneeded.dk