Right of return:
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s). Return shipping costs will not be refunded. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.
Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with order number should be sent to:
Øresundsvej 22, 1. TH
2300 Copenhagen S
Att: RETURNS & EXCHANGES
Please remember to write RETURN AND EXCHANGES on the outside of the package to ensure a swift transit through any customs offices it may encounter.
We do not offer exchanges, instead you have to make a new order. As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items.
All WANTED?NEEDED products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact us on firstname.lastname@example.org. Include order number, photos of the suspected fault and a brief description of the claim.